Draft for client and legal review
Overview
This Payment Policy explains how Rathya Rental Car may collect advance or balance payments for confirmed bookings through the website payment flow.
Draft for client and legal review.
When payment is requested
Submitting a booking enquiry does not automatically charge a card or UPI account. After Rathya reviews your journey details and confirms vehicle availability and fare, the team may send a secure payment link for an advance amount, remaining balance or full fare, depending on the booking.
Fare confirmation before payment
Online payments are requested only after fare confirmation for the relevant booking. The payment page shows a safe summary of the amount due, booking reference and payment purpose. Confirm that the details match the discussion with Rathya before completing checkout.
Advance payment via Razorpay
Where online payment is enabled, advance or balance amounts may be collected through Razorpay checkout. Supported methods depend on Razorpay availability at the time of payment and may include UPI, cards and other options offered by the payment gateway.
Rathya does not store full card numbers on the website. Payment processing is handled by Razorpay according to their terms and security practices.
Payment receipt
After a successful verified payment, Rathya may display a payment receipt summary on the website. This receipt confirms that payment was received for the stated booking and amount. It is not a tax invoice. Any formal invoice or accounting document, where applicable, is handled separately according to Rathya’s operational process.
Failed or incomplete payments
If a checkout attempt fails, times out or is cancelled, the booking may remain unpaid until a successful payment is completed or an alternative payment method is arranged with Rathya. You may retry a valid payment link while it remains active, or contact Rathya for assistance.
Refunds
Refund eligibility, if any, depends on the Cancellation and Refund Policy and the specific booking discussion with Rathya. Exact refund timelines are not published here until confirmed by the client. Where a refund is due, Rathya will confirm the eligible amount and repayment channel.
Payment link security
Payment links are issued for a specific booking and amount. Do not share payment links publicly. If you believe a link was sent in error or accessed by someone else, contact Rathya immediately using the phone numbers or email published on the website.
Contact
For payment questions, email [email protected] or call +91 887349 6662.