Cancellation and Refund Policy

Overview

This Cancellation and Refund Policy explains how Rathya handles booking changes, cancellations, unavailability and related charges.

Draft for client and legal review. Exact refund durations and cancellation percentages are not stated here until confirmed by the client.

Customer cancellation

Customers should inform Rathya as early as possible if a booking needs to be cancelled or rescheduled. Applicable charges, if any, depend on timing, vehicle allocation and any advance payment already collected, and will be confirmed during the cancellation discussion.

Driver or vehicle unavailability

If a confirmed vehicle becomes unavailable, Rathya will attempt to offer a suitable alternative or reschedule. Where no acceptable alternative can be arranged, any advance payment eligible for refund will be processed according to the payment method and operational timelines confirmed with the customer.

Advance payment handling

Advance payments, when collected, are applied toward the confirmed journey fare. Treatment of advances after cancellation depends on notice timing and whether a vehicle was already allocated. Specific percentages require client confirmation before publication.

Refund processing

Where a refund is due, Rathya will confirm the eligible amount and the channel used for repayment. Processing timelines depend on the original payment method and banking partner timelines.

Toll, permit and parking charges

Toll, parking, state tax and permit charges are generally additional where applicable. These pass-through charges are not treated as refundable package components unless otherwise confirmed for a specific booking.

Waiting charges

Waiting beyond the agreed allowance may attract additional charges. Waiting expectations should be confirmed during booking for airport, railway and sightseeing plans.

No-show conditions

If the traveler is unreachable or does not arrive at the agreed pickup point within a reasonable waiting window after the scheduled time, the booking may be treated as a no-show. Applicable charges in no-show cases will be confirmed based on the booking terms discussed before travel.

Changes to pickup time or route

Changes to pickup time, destination or route may affect vehicle availability and final fare. Rathya will confirm revised pricing before the updated plan is accepted.

Contact

For cancellation or refund questions, email [email protected] or call +91 887349 6662.